mawarselot Platform Privacy Notice

This page describes what we collect when you use mawarselot and how we keep that data protected. We at mawarselot take your privacy seriously—we do not sell your personal information, we encrypt sensitive data, and we limit access to your account details to only those employees and systems that need it to operate our platform. Our mawarselot privacy practices follow applicable law in the jurisdictions where we operate, and we are transparent about what happens to your information from the moment you create an account through the life of your relationship with us.

When you interact with mawarselot—whether you register, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, place bets on Liga 1 or Piala AFF matches, engage with live-dealer tables, or withdraw your balance—we collect and process certain data. We explain below exactly what data we gather, why we need it, who we share it with, and what rights you have over your own information.

Our approach is simple: we collect only what is necessary to operate our platform legally and safely, we store it securely, and we respect your rights to access, correct, or request deletion of your data.

What Data We Collect on mawarselot

When you open an account on mawarselot, we collect your full name, date of birth, government-issued ID number (national ID, passport, or driver's licence), residential address, phone number, and email address. We require this information to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in the jurisdictions where we operate. This is not optional—it is a legal requirement we enforce uniformly across all users.

During account use, we collect transactional data: deposit amounts, payment methods used (e.g., DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), withdrawal requests, dates and times of all activity. We collect betting and gaming history—which markets you wagered on, which live-dealer games or slots you engaged with, stakes placed, and outcomes. We also collect technical data: your IP address, device type, browser version, and location information derived from your IP. This information helps us detect fraud, monitor for suspicious patterns, and comply with regulations.

We collect communication data if you contact our customer support team via email, chat, or phone. These interactions are logged for quality assurance, training, and dispute resolution. We also collect information about your preferences—which game categories interest you most, which languages you prefer, your communication choices—to personalise your mawarselot experience and ensure we can reach you effectively.

How We Use Your Data on mawarselot

We use your data primarily to provide the mawarselot service—to verify your identity, process your deposits and withdrawals, settle your bets and gaming transactions, and calculate your loyalty tier and promotional rewards. We use it to comply with legal obligations: AML/KYC verification, tax reporting, regulatory investigations, and law-enforcement requests. We use transactional and technical data to detect fraud, prevent abuse, and protect the security of our mawarselot platform and other users.

We use your communication preferences and activity history to send you account updates, promotional offers, and support responses. We may contact you via email or SMS about your mawarselot account, including verification steps, withdrawal confirmations, or security alerts. We analyse aggregated, anonymised data to understand user behaviour, improve our platform, and develop new features—this analysis does not identify you personally.

We do not use your data for profiling, automated decision-making that significantly affects you, or targeted advertising to third parties. We do not sell your personal information to data brokers or marketers. Our use of data on mawarselot is limited to purposes directly related to operating our platform and complying with law.

Our Third-Party Data Processors

We share your data with essential service providers who help operate mawarselot. Payment processors (companies that facilitate mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive deposit and withdrawal details to complete transactions. These processors handle your financial information securely and are contractually bound to protect it. Identity verification partners receive your ID documents and personal details to confirm your identity during KYC review. Compliance and AML screening services receive your personal information to check against sanctions lists and fraud databases.

Our customer support platform hosts your account history and communications. Our payment providers maintain servers which may be located outside Indonesia—specifically in the European Union, Singapore, or the United States—where data-protection laws differ from Indonesian regulations. When your data travels to these regions, we ensure contractual protections equivalent to Indonesian standards. We do not share your data with marketing partners, advertisers, or unrelated third parties.

We may disclose your data if required by law—for example, if a court orders us to provide information, if authorities investigating financial crime request it, or if we detect illegal activity on mawarselot. We comply with lawful requests from Indonesian authorities and, where legally required, authorities in other jurisdictions where we operate. We do not voluntarily disclose data to governments without legal process.

Your Rights Over Your Data on mawarselot

You have the right to access your personal data on mawarselot at any time. You can review your profile, account history, and transaction records through your dashboard. If you want a complete copy of your data in a portable format, you can request it through our support team and we will provide it within 30 days. You have the right to correct inaccurate data—if your address, phone, or other information changes, you can update it in your account settings immediately.

You have the right to request deletion of your data, subject to legal requirements. If your account is active and you have an outstanding balance or pending transactions, we cannot delete your data until those are resolved. Once your account is closed and settled, we retain transactional records for the period required by law (typically seven years for financial records), after which we securely delete personal information we no longer need.

You have the right to withdraw consent to marketing communications. If you no longer wish to receive promotional emails or SMS from mawarselot, you can unsubscribe through the link in any message or adjust your preferences in your account. You also have rights regarding automated decision-making—if we use algorithms to make decisions significantly affecting your account (e.g., fraud suspension), you can request human review of that decision.

• 1
  Right to accessYour data

  You can view your account information and transaction history through your mawarselot dashboard at any time.

• 2
  Right to correctAccuracy

  Update your profile details, address, phone, or other information directly in your account settings.

• 3
  Right to deletionData removal

  Request deletion of your data after account closure, subject to legal retention requirements.

• 4
  Right to opt outCommunications

  Unsubscribe from promotional emails or SMS through account preferences or message links.

How We Protect Your Data on mawarselot

We encrypt all data transmitted between your device and our mawarselot servers using TLS (Transport Layer Security) encryption. Your password is hashed and never stored in plain text. We maintain secure data centres with restricted physical access, and we encrypt sensitive data at rest. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. Our staff access your data only when necessary to provide support or perform their role; we enforce strict confidentiality agreements.

We retain your data only as long as necessary. Active account information is kept while your account is open. After you close your account, we retain financial transaction records for seven years as required by law, then securely delete personal information no longer needed for compliance. If we detect a data breach, we notify affected users and relevant authorities as required by law.

Your mawarselot account data is protected by industry-standard encryption and rigorous access controls. We do not sell it, and we share it only with essential service providers under strict confidentiality agreements.

Contact Us About Your Privacy on mawarselot

If you have questions about how we handle your data on mawarselot, want to exercise any of your rights, or wish to make a complaint, you can contact our Data Protection Officer or privacy team through our support portal. Provide your account email and a clear description of your request. We aim to respond to privacy requests within 30 days. If you believe we have violated your privacy rights, you also have the right to lodge a complaint with your local data protection authority.

Our mawarselot support team is available to help with privacy concerns across all our service regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. We operate with transparency about data practices and respect your privacy as a fundamental right. This privacy notice may be updated periodically to reflect changes in our practices or applicable law. We will notify you of material changes via email and your mawarselot account dashboard.

We are committed to handling your personal information with care and respect. Your trust in mawarselot depends on our consistent protection of your data. If you have concerns or suggestions about our privacy practices, we encourage you to reach out—we take all feedback seriously.